FAQ
We’ve gathered answers to the most common questions our customers ask about shopping with us. From payments and shipping to returns and refunds, you’ll find everything you need to know for a smooth shopping experience below.
Refund
Refunds are only available if your item arrives damaged or defective and you notify us within 31 days of receiving it.
If it’s been more than 10 business days, please contact your bank first, then reach out to us for further assistance.
If approved, refunds are processed within 7–10 business days, depending on your bank or payment provider.
No, all sale and discounted items are final sale and cannot be refunded.
You must provide your order number, proof of purchase, and clear photos of the defective or damaged item.
Delivery
Standard U.S. delivery takes 3–7 business days after processing. Expedited options (2–3 business days) may be available at checkout.
At this time, we only deliver within the United States.
Yes, but only within 24 hours of placing your order. After that, we cannot change the address.
Delivery delays can occasionally occur due to carrier issues, weather, or holidays. Please check your tracking number for updates.
Unfortunately, we cannot guarantee specific delivery dates. However, expedited shipping options may help you receive your order faster.
Shipping & Returns
Shipping rates are calculated at checkout and depend on your location and the delivery option you choose.
Once your order ships, you’ll receive an email with a tracking number to follow your package.
You may return items within 3 days of delivery if they are unused, unworn, and in original packaging. After 3 days, returns are not accepted.
The customer is responsible for return shipping costs. Shipping fees are non-refundable.
No, only unused and unworn items in their original condition and packaging are eligible for return.
Payment
We accept Visa, MasterCard, American Express, PayPal, and other secure methods shown at checkout.
Yes, we use SSL encryption and trusted payment gateways to keep your data safe.
No, we do not accept cash on delivery. All payments must be made online at checkout.
Currently, we do not accept gift cards, but store credit may be issued in certain cases (e.g., approved returns).
Check your card details, ensure sufficient funds, or try another payment method. If issues persist, contact your bank or email us for help.
